EUC Consultant - Level 2/3

  • Immediate start
  • 6 month contract
  • Melb CBD Location


About VIIEW

Viiew provides tiered workplace-as-a-service solutions, delivering a broad range of capability and services in ICT. Viiew's tailored solutions enable organisations to achieve business outcomes, while managing their risk as they consume technology and ICT services.

As a wholly owned subsidiary of Dimension Data, a global IT services and solutions provider, who are in turn owned by Nippon Telegraph & Telephone (NTT) – the world’s largest ICT provider of telecoms and services - you are joining an organisation with unparalleled IT industry positioning allowing for exceptional growth opportunities.


About the Role

We are seeking an End User Computing Consultant. Working alongside one of the big 4 banks in Melb CBD. It is a 6-month contract.

 

Role Duties

The EUC Consultant is responsible for the operational support and development of the nominated service within Workplace, incorporating Strategy, Design, Run, Provisioning & Deployment, Transition & Change, Consumption, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management.

  • Provide SME-level technical support of all facets of the EUC, Wintel and software distribution services 
  • Represents the service(s) across the organization  
  • Accountable for the successful resolution of critical, high, medium and low problems 
  • Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure 
  • Accountable for the successful resolution of critical, high, medium and low problems 
  • Contributes to incident bridges with internal staff and 3rd party suppliers.  
  • Collaborates with Workplace SME’s\Architects to ensure that projects handed to Workplace are delivered in accordance with stated strategic and tactical objectives. 
  • Identifies opportunities to drive efficiency through automation 
  • Contribute to the tracking and reporting against agreed service KPIs, SLA’s, Service Health and the contractual obligations of 3rd party Service Providers.  
  • Drive continuous technical improvement to the service ensuring Security and Architectural standards are adhered to. 
  • Maintains a high level of knowledge relating to the nominated service including roadmaps, pre-release features and the 2nd level impacts when considering implementation in the clients environment. 
  • Maintains knowledge and understanding of the wider Workplace portfolio and identifies opportunities to leverage complementary technologies to drive efficiency through effective consumption of existing toolsets. 
  • Contributes to the technical governance of service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting  
  • Asset lifecycle planning to ensure that the asset fits with the Groups standards and strategic direction 
  • Collaborate with 3rd party service providers, project services and service management to ensure high quality and successful transition of all service(s) changes 
  • Utilise appropriate forums and networks to identify opportunities to leverage asset portfolio capabilities 
  • Ensure adequate communication, knowledge sharing and issue resolution across delivery and support teams 
  • Stakeholder Management & management of stakeholder expectations 
  • Ensure appropriate capacity, risk and security monitoring, disaster recovery and business continuity plans are in place across the portfolio  
  •  

Skills and Experience

  • Junior to mid-level experience delivering technical support and development services to large-scale enterprise deployments of SCCM, Altiris, InTune. 
  • Junior to mid-level designing, building, managing and administering large-scale Active Directory and Wintel Server (physical and virtual) environments 
  • Experience implementing and managing large-scale upgrades in SCCM technologies and toolsets.  
  • Experience implementing and managing Base Operating Environments (BOE) and SOE 
  • Mid level experience delivering workplace services in an enterprise environment.  
  • Experience in AD support and implementation 
  • Mid Level experience in the design and deployment of enterprise level Wintel infrastructure. 
  • Junior level experience in the creation of scripts (PowerShell) to drive automation 
  • Junior level Experience experience delivering service in an enterprise ITIL environment 
  • Junior level experience designing, building, managing and administering large-scale Wintel environments with knowledge in software distribution and patch management 
  • In-depth understanding of the security challenges in complex EUC environments 
  • In-depth understanding, and practical experience of application and OS deployment using System Centre tools including cloud-based monitoring\management 
  • Understanding of Azure and AWS based workloads.  
  • Strong awareness and understanding of hardware, networks, software technologies and applications 
  • Proven ability to remain flexible to deliver business outcomes 
  • Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment 

Company Culture

Viiew Consultants deliver with speed and agility, adapting to new projects and teams with ease. We meet deadlines, and we act with accountability. We are committed to the needs of our clients, and to professional excellence in all we do.
 
Benefits

We reward our Consultants for their skills and alignment to our values with:

  • Exposure to industry leading technology, projects and expertise
  • Support of specialist colleagues across Australia and the globe as part of the Dimension Data group.
  • No payroll administration fees.
  • Entitlements to discounted training and certifications via Dimension Data Learning Solutions (DDLS).