Genesys Engineer

Do you believe you can do anything? Then we’re here to help you do it.
 
If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen.
 
We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 31,000 great people in more than 57 countries, you’ll be working with talented teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions. 

We're looking for a Genesys Engineer to join our team on a permanent full-time basis.

Your main responsibility is to ensure the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Your primary objective is to ensure zero missed service level agreement conditions.

The Genesys Engineer’s focus is on ensuring all lines of support for complex incidents through the effective management and leadership of a team of Support Engineers.

Key Responsibilities will be:

  • Monitor infrastructure remotely
  • Ensure operational hardware on client site
  • Ensure operational software on client site
  • Ensure configuration management
  • Receive and record incidents

Key areas of focus:

  • Strong Genesys support experience

Beneficial/non-essential skills can be listed here in sentence form.
 
We look for people with a client centric, consultative approach. You’re committed to excellence and ongoing development, and want to leverage the fantastic training opportunities that we offer. We want team players. We care about our clients, our colleagues, and the environment and we want you to do the same.

In return for your skills and your commitment to our values, you will be rewarded with a responsive and balanced workplace, unparalleled IT industry positioning, industry leading benefits, an excellent salary and bonus structure along with a talented and focused team.

Join our growing global team and accelerate your career with Dimension Data. Apply today!
 
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity.  All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.