Team Leader - Security

Do you believe you can do anything? Then we’re here to help you do it.
 
If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen.
 
We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 31,000 great people in more than 57 countries, you’ll be working with talented teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions. 

We are currently looking for a Team Leader to join our high performing Managed Services business in our Melbourne office. You will set the standard for client satisfaction and assist with the development of client service policies, procedures and standards that will ensure the continued satisfaction of Dimension Data clients. You will engage with clients over the phone, via email or face to face and use the information gathered from these engagements to discuss possible improvements to client service with other managers within Dimension Data.

Here's what we'll expect you to do:

  • Provide leadership and support to the Security engineering team in Melbourne/Sydney
  • Manage the resourcing requirements of a 24x7 on-call operation, including but not limited to, shift hand-over, operational guidance, ad hoc support requests and escalation
  • Be available to provide “out of business hours” support via roster or situations such as Major Incidents
  • Continually evaluate and improve work process, systems and practices within the team
  • Monitor and develop the team’s high standard of technical and professional skills. This includes working to further develop the team’s level of ITIL Compliance, SLA Performance and Client Satisfaction

Here’s what we’re looking for: 

  • Highly developed leadership and people management skills
  • Experience in an outsourced delivery environment where both Managed and Professional Services were being delivered
  • Excellent communication, writing and interpersonal skills
  • In-depth knowledge of IT Security and Networking technologies.
  • Proven track record achieving business targets and operational performance metrics.

We look for people with a client centric, consultative approach. You’re committed to excellence and ongoing development, and want to leverage the fantastic training opportunities that we offer. We want team players. We care about our clients, our colleagues, and the environment and we want you to do the same. 
In return for your skills and your commitment to our values, you will be rewarded with a responsive and balanced workplace, unparalleled IT industry positioning, industry leading benefits, an excellent salary and bonus structure along with a talented and focused team. 

Join our growing global team and accelerate your career with Dimension Data. Apply today!