Level 3 Implementation Engineer - Genesys

Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.  You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era. You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team? 

We are currently looking for a PS implementation engineer to join our contact centre team based in Sydney and provide project delivery outcomes within the engineering team. 

Based in our CBD office, you will be ensuring that assigned infrastructure at the client site is configured, installed, tested and operational.

Your responsibilities will include:

  • Interact with clients on site to meet complex requirements of a solution
  • Execute projects installations and other assignments as required
  • Assist with the documentation of standard operating procedures relating to installations and fixes
  • Perform root cause analysis and adhere to any related processes such as change management.
  • Provide telephonic support to clients when required.

To succeed in this high performing team, you will need:

  • Previous experience in a project focussed Technical Consultant/ Senior Engineering capacity (or similar).
  • Solid experience in the design and implementation of Genesys/CX solutions at an enterprise level.
  • Strong stakeholder engagement experience, with the ability to present to technical and non-technical.
  • Strong design and consulting skills across the following areas is:
    • Genesys SIP, Routing (, GVP (Genesys Voice Portal)
    • Config layer (GAX, GA, Config Server etc.)
    • Reporting (Interactive Insights, Infomart, Pulse)
    • eServices (e-mail).
    • Genesys WFM skills would be be beneficial but not essential.

 
We look for people with a client centric, consultative approach. You’re committed to excellence and ongoing development, and want to leverage the fantastic training opportunities that we offer. We want team players. We care about our clients, our colleagues, and the environment and we want you to do the same. 

In return for your skills and your commitment to our values, you will be rewarded with a responsive and balanced workplace, unparalleled IT industry positioning, industry leading benefits, an excellent salary and bonus structure along with a talented and focused team. 

Join our growing global team and accelerate your career with Dimension Data. Apply today!
 
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity.  All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

 

We look for people with a client centric, consultative approach. You’re committed to excellence and ongoing development, and want to leverage the fantastic training opportunities that we offer. We want team players. We care about our clients, our colleagues, and the environment and we want you to do the same.

In return for your skills and your commitment to our values, you will be rewarded with:

  • a responsive and balanced workplace
  • unparalleled IT industry positioning
  • industry leading benefits
  • an excellent salary and bonus structure
  • a talented and focused team

Join our growing global team and accelerate your career with Dimension Data. Apply today by clicking the ‘apply for this job’ button! 

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity.  All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.