Technical Consultant

Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.  You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era. You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

We are currently looking for a Technical Consultant to join our highly successful (CX) customer experience business unit, based in Melbourne. 

You will have five key areas of focus:

  • Solve unique and complex problems, typically requiring conceptual and innovative thinking to develop solutions.
  • Design and implement complex solution presentations and demonstrations whilst building trust with the customer ability to meet the business requirements.
  • Partner with Sales to provide client technical vision and roadmaps that align with customer needs.
  • Guide customers to make strategic decisions that appropriately balance their competing needs for short-and long-term goals while ensuring solutions also meet Dimension Data’s long-term strategic vision.
  • Provide technical estimates and mentor development leads on technical estimates.

To secure and succeed in this position, you will need:

  • Extensive experience in similar role within a large scale (preferably multi- national) technology services environment
  • Solid knowledge in Contact Centre analysis, conceptual architecture, design, development, and application deployment of large contact centre application systems.
  • Ability to consult and presenting customer solutions in dynamic environments.
  • Experience in working in cloud environments.
  • Project experience with software engineering and consulting in Enterprise environments.

 

We look for people with a client centric, consultative approach. You’re committed to excellence and ongoing development, and want to leverage the fantastic training opportunities that we offer. We want team players. We care about our clients, our colleagues, and the environment and we want you to do the same.

In return for your skills and your commitment to our values, you will be rewarded with:

  • A responsive and balanced workplace
  • Unparalleled IT industry positioning
  • Industry leading benefits
  • An excellent salary and bonus structure
  • A talented and focused team.

Join our growing global team and accelerate your career with Dimension Data. Apply today by clicking the ‘apply for this job’ button! 

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity.  All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.